Knowledge workers in 2040 will be in complete control of where, how and when they work, according to a report by Johnson Controls Global WorkPlace Solutions.
Smart Workplace 2040 envisages a world in which personal choice dictates individual working patterns and people have access to a range of co-working facilities near their homes. It says campus locations that offer a mix of facilities will be the norm, while access to a workplace will be a luxury that provides an “outstanding experience” for users. In this vision of 2040, most workers are self-employed, facilities are multi-purpose and offer a mix leisure, work, entertainment and sport.
The report says a “concerted response” is required from real estate, facilities, workplace and HR functions to ensure that businesses are fully prepared for the changes ahead. Workers will demand adaptable, radical working patterns where there are no set hours as long as the work is done. “A typical day may include a blend of mobile productivity; virtual, holographic and face-to-face collaboration; offline time and quality time at home. Flexible contracts will be the norm.”
In this vision, the home will become the main place of work. However workers will have a broad choice of alternative work venues. ‘Trophy Workplaces’ will be offered to workers seeking highly experiential environments to meet and network with other individuals, making visits to the “office” a luxury and a form of reward.
The report’s author, GWS director of global workplace innovation Dr Marie Puybaraud, said: “In 2040 we will consume space, not own it, so the report envisions how this will affect the everyday life of an employee and businesses. The findings have implications for leaders and real estate managers around the world as they anticipate the way our society and technology is changing and transforming the way we work.”
The report makes eight recommendations, including dismantling the fixed office hours model in favor of flexible working contracts, focusing workspaces on end users’ needs and enhancing service delivery to embrace a high human touch, while designing working environments that reflect new ways of collaborating across teams. It also suggests organizational transformations to improve the way dispersed teams work together, and the integration of ‘shy’ technologies to track activity, record experiences and respond to user demand.
The report was peer reviewed in a series of three workshops in the US, Europe, and Asia-Pacific.